Shipping & Returns

Returns & Claims Policy

Defective or Damaged Products in Shipping:

  • Save all packing material and contact us within 3 business days of receiving the order.
  • Call us at 905-997-5252 or e-mail us at sales@bladesource.ca and include your full name, contact information, order number, pictures of the defective or damaged product(s) and packaging along with a description of the defect or damage. We will then contact you and begin the claim process with the manufacturer or shipping company.
  • Upon assessment of the defect or damage we may issue a RA# (Return Authorization Number).
  • Do not send the defective or damaged item(s) back until you receive an RA#.
  • Upon approving a defective or damaged item replacement we will email a return shipping label to you within 2 business days to ship the damaged items back to us.
  • Print the return shipping label and fix it to the package for return. Ensure that the defective or damaged items are repackaged into the original shipping box with all original packing materials, paperwork, and any parts or pieces that were originally included. Also ensure that you clearly write the RA# (Return Authorization Number) on the box in several places in LARGE font.
  • After preparing the package for return, please take it to your local UPS or authorized shipping store and have it shipped out. You can view the UPS stores in your area by clicking on the following link: UPS Store Locator
  • Once we have received and processed the returned shipment, the replacement products will be shipped out to you promptly unless the defective or damaged product(s) are not found to be defective or damaged.
  • Please Note:
    • Blade Source Inc. will not accept any packages for return unless they have the identifying RA# clearly written on the package
    • Furthermore you must return the item(s) promptly within 10 business days of the RA# being issued as otherwise we are unable to process your request.
    • Any returned defective or damaged product(s) which are not found to be as such are subject to a 25% restocking fee
  • We value your patience and please do not hesitate to call us if you have further questions.

Backorders & Out-Of-Stock Items:

Due to high sales volume on some of the item(s) you placed an order for, we might be out of stock on those item(s) at the time of your order. It can take up to 30 days for some of those items to be back in stock. We will notify you via email if such is the case and ship you only the items that are in stock and place a backorder on items that were out of stock upon your request. You will not be charged for those items till they are back in stock and we confirm that you are still interested in receiving them.

Damaged Items via Use or Abuse:

Customer assumes all responsibility for any items damaged during use. Blade Source Inc. is not obligated to accept any returns on items damaged by customers. We reserve the rights to distinguish items that are damaged in transit or defective or damaged by the customer.

Please call ahead before attempting to disassemble, assemble, repair, or otherwise modify any products. If the product is not in new, working order, Blade Source Inc. may replace it for you. However, attempting to service a product will void any possibility of returning, refunding, or crediting of the product.

Wrong Item Shipped:

  • If you receive the wrong merchandise please save all packaging materials that the order came with and contact us within 3 business days. Call us at 905-997-5252 or e-mail us at sales@bladesource.ca and include your contact details and order number. We will contact you and issue a RA# (Return Authorization Number).
  • Do not send the wrong item(s) back until you receive an RA#.
  • Upon approving a wrong item(s) delivery we will email a return shipping label to you within 2 business days to ship the damaged items back to us.
  • Print the return shipping label and fix it to the package for return. Ensure that the wrong item(s) are repackaged into the original shipping box with all original packing materials, paperwork, and any parts or pieces that were originally included. Also ensure that you clearly write the RA# (Return Authorization Number) on the box in several places in LARGE font.
  • After preparing the package for return, please take it to your local UPS or authorized shipping store and have it shipped out. You can view the UPS stores in your area by clicking on the following link: UPS Store Locator
  • Once we have received and processed the returned shipment, the replacement products will be shipped out to you promptly.
  • Please Note:
    • Blade Source Inc. will not accept any packages for return unless they have the identifying RA# clearly written on the package.
    • Furthermore you must return the wrong item(s) promptly within 10 business days of the RA# being issued as otherwise we are unable process your request.
    • We are not obligated to accept any returns of product submitted more than 3 business days after the products have been delivered to the customer.

Exchanges & Unsatisfied Customers

  • All claims for the returns or exchanges for any merchandise that you are not satisfied with must be made within 3 business days of receiving the items.
  • All returns are subject to a 25% restocking fee.
  • Customer is responsible for shipping charges to send the item(s) back to us as well as for the shipping charges for any exchanged items.
  • If you wish to return or exchange merchandise please save all packaging materials that the order came with and contact us within 3 business days. Call us at 905-997-52-52 or e-mail us at sales@bladesource.ca and include your contact details and order number. We will contact you and issue a RA# (Return Authorization Number).
  • Do not send the item(s) back until you receive an RA#.
  • Ensure that the items you are returning or exchanging are repackaged into the original shipping box with all original packing materials, paperwork, and any parts or pieces that were originally included. Also ensure that you clearly write the RA# (Return Authorization Number) on the box in several places in LARGE font.
  • If you request an exchange, we will ship the new item(s) to you as soon as possible and add shipping charges
  • Please Note:
    • Blade Source Inc. will not accept any packages for return unless they have the identifying RA# clearly written on the package.
    • Furthermore you must return the item(s) promptly within 10 business days of the RA# being issued as otherwise we are unable process your request.
    • We are not obligated to accept any returns of product submitted more than 3 business days after the products have been delivered to the customer.
    • Blade Source Inc. reserves the right to refuse an item return at any time for any reason.
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